Our Privacy Policy

Introduction

This Privacy Policy explains how we ("Singing Wolves") collect, use, and protect your personal data when you interact with our website, services, and communications, in compliance with the UK General Data Protection Regulation (GDPR) and other applicable laws. We are committed to safeguarding your privacy and ensuring the security of your personal information.

Who We Are

Singing Wolves offers tarot readings, astrology consultations, past life regression, shamanic journeying, spirit mediumship, and spiritual guidance services. Our contact details are:

Website: singingwolves.com
Email: singingwolves1@gmail.com
Phone/Text: 07561 073441

What Data We Collect

When you use our website or contact us for services, we may collect the following information:

Personal Information: Name, email address, phone number, and any details you provide during inquiries, bookings, or consultations.
Payment Information: If you make a payment, we process payment details securely through third-party payment providers. We do not store your financial information.
Session Details: Notes or recordings from tarot readings, astrology consultations, or other spiritual guidance sessions (with your consent).
Website Usage Information: IP address, browser type, and other data collected via cookies and analytics tools to improve our website and services.

How We Use Your Data

We use your personal data for the following purposes:

To respond to your inquiries and provide the services you request.
To process bookings, payments, and confirmations.
To tailor services and provide meaningful spiritual guidance.
To communicate with you about updates, events, or related services (with your consent).
To comply with legal obligations or resolve disputes.

Lawful Basis for Processing

We process your data under the following lawful bases:

Consent: When you provide explicit consent for us to collect and use your data (e.g., for recording a session or receiving marketing communications).
Contract: To fulfil our obligations to deliver the services you have booked.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: To improve our services, manage bookings, and respond to inquiries, ensuring minimal impact on your privacy.

How We Share Your Data

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your information:

With trusted third-party providers for payment processing or IT support.
To comply with legal obligations or enforce our terms of service.

All third parties are required to handle your data in accordance with the UK GDPR.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. For example:

Contact details are retained for ongoing client relationships or inquiries, with your consent and can be deleted upon request.
Session notes and recordings (if applicable) are retained with your consent and can be deleted upon request.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request corrections to any inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (where legally permissible).
Right to Restriction: Request that we limit the processing of your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time for data processing relying on your consent.
Right to Complain: Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are not handling your data lawfully.

How We Protect Your Data

We implement technical and organisational measures to protect your personal data, including:

Encryption and secure storage of electronic data.
Regular reviews of data handling processes.
Restricted access to sensitive information.

Our website uses cookies to enhance user experience and analyse site traffic. You can manage cookie preferences through your browser settings.

For any questions, concerns, or to exercise your rights regarding your personal data, please contact us:

Email: singingwolves1@gmail.com
Phone/Text: 07561 073441

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Last updated: January 2025